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To get your PUK number:

1. Cell C Mobile App > Login using your username & password; click on the Menu bar; select Personal Information.
2. Cell C Website > Login to Self-Service on www.cellc.co.za and view details under Security.
3. Self-Service IVR > Call 135; option 1 for Manage; retrieve PUK.
4. USSD > Dial *147#; option 9; option 5; option 2.
5. Call 135 > Dial 135 & option 9 to speak to an agent.

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For lost stolen or damaged sim.Get Sim Swap

Purchase a new Cell C starter pack but do not RICA, from participating outlets and follow these easy steps:

1. Self-Service IVR> Dial 084135 from a landline or any other cellphone (You need to have an active
2. Self-Service PIN); option 1 for “Manage”; “SIM Swop”.
3. Go to any Cell C store and request a SIM Swop.
4. Dial 084135 OR 135 & option 9 to speak to an agent.

Wait for at least 2 hours before inserting the new SIM card into your cellphone.

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CHECK  ACCOUNT BALANCE IN 7 EASY WAYS.

1. Cell C Mobile App > Check balances on the home screen.
2. Self-Service IVR > Dial 135; option 1 for “Manage”; option 1 for “View Remaining Balance and Usage”.
3. USSD > Dial *101# OR Dial *147#; option 2.
4. Call 136 > Dial 136; option 0 for “Balance Enquiry”.
5. SMS > SMS “bal” or “balance” to 14302.
6. Cell C Website > Login to Self-Service on www.cellc.co.za.
7. Call 135 > Dial 135 & option 9 to speak to an agent.

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GET YOUR STATEMENT – FOLLOW STEPS:-

1. Cell C Mobile App > Login to the app and “Invoice”.
2. Cell C Website > Login Self-Service on www.cellc.co.za and go to “My Account History” and “Invoices”.
3. Self-Service IVR > Call 135; Active Self-Service PIN; option 1 for “Manage”; option 1 for “Current Balance or Past and Present statements” and option 3 for past and present statements.
4. Call 135> Dial 135 & option 9 to speak to an agent.